Refund policy

Paid plans are sold by Paddle.com, our reseller and merchant of record, so Paddle makes the refund, to the card or account you paid with. Free costs nothing and has nothing to refund.

14 days, in full

Ask within 14 days of a payment — the first one or a renewal, monthly or yearly — and you get all of it back. No reason needed. This covers the 14-day right of withdrawal that consumers in the EU and the UK have by law.

How to ask

• Write to support@chillcode.net from the email the receipt went to, or
• use the link in Paddle’s receipt email, or find the order at paddle.net.

Refunds usually reach you in 5 to 10 working days, depending on the bank.

After 14 days

Cancel at any time on the Plan page; the team keeps Team to the end of the paid period, then moves to Free. The rest of that period is not refunded, except when we take away something a paid plan includes or stop the service — then we refund the unused part (see the terms).